FAQ

Yes! We ship worldwide, including Ireland, the UK, USA, Australia, and many other countries. Shipping fees and delivery times vary depending on the destination.

Shipping typically takes between 7–15 business days. Please note that delivery times may vary due to customs clearance and local postal services in your country.

Absolutely. Once your order has shipped, you will receive a tracking number via email. You can track your package anytime on our website or via the courier's tracking system.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed to protect your information.

Yes! We offer a 30-day return and exchange policy. Items must be unused, in original packaging, and in the same condition you received them. Please contact our support team to initiate a return or exchange.

Depending on your country, customs fees or import taxes may apply. These charges are the responsibility of the buyer. We recommend checking your local customs policies before purchasing.

Yes. We take your privacy seriously and use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your consent.

We are committed to delivering your order in perfect condition. If you receive a damaged or incorrect item, please contact our customer support within 7 days with photos of the issue, and we will resolve it promptly.

Orders can be changed or cancelled within 24 hours of purchase. Please contact our support team as soon as possible to assist you. After the order has been processed or shipped, changes may no longer be possible.

You can reach our customer support team via email at support@zylora.com or through the contact form on our website. We aim to respond within 24 hours on business days.